000			00423nam a2200145Ia 4500
008			190829s9999||||xx |||||||||||||| ||und||
020			_a9789812406034
100			_aHoffman, Douglas K.
245		0	_aEssentials of Services Marketing: Concepts, Strategies & Cases
250			_a2ND ED.
260			_bThomson South-Western _aSingapore _c2002
650			_aServices Marketing
700			_aBateson, John E. G.
942			_cBK
999			_c4383 _d4383