00423nam a2200145Ia 4500 190829s9999||||xx |||||||||||||| ||und|| 9789812406034 Hoffman, Douglas K. Essentials of Services Marketing: Concepts, Strategies & Cases 2ND ED. Thomson South-Western Singapore 2002 Services Marketing Bateson, John E. G. BK 4383 4383 0 0 0 0 COM GBCTL GBCTL F39 2023-09-30 658.8 HOF/E 37649 BK 0 0 0 0 COM GBCTL GBCTL F39 2023-09-30 658.8 HOF/E 37736 BK